Learn from the Pros

 Bob is a leading keynote speaker, author, trainer and management consultant to the hospitality field. His twenty years of hands-on experience in the restaurant and hotel business, passion for the industry, compassion for people, and powerful presentation style are why he is so effective at delivering techniques for success.

Prestigious clients such as Disney, Nordstrom, Marriott, Ritz Carlton, Olive Garden, Red Lobster, and hundreds of other restaurants, clubs, and casinos use Bob's training and techniques. He is the author of the best-selling Little Brown Book of Restaurant Success and the newly released Big Brown Book of Restaurant Manager's Success. Bob is a regular columnist for Hotel Food and Beverage magazine, and writes for numerous other publications. He is frequently quoted in the Washington Post, New York Times and Wall Street Journal. Bob's #1-rated presentations are described as awesome, inspiring and insightful.

Visit www.bobbrownss.com for more information.

Make sure to read Chapter 27: "Get it Right: Write it Down" from The Big Brown Book of Manager's Success.

To schedule a training session or keynote presentation with Bob Brown, contact Stephanie at 651-251-1514 or 1-800-328-6508.

Bill Marvin, The Restaurant Doctor, works with good restaurants that want to be great ... and with managers who want to get their lives back!

He is an advisor to foodservice operators around the world. Bill is president of Effortless, Inc., founder of Prototype Restaurants, a consulting and management group and managing editor of Hospitality Masters Press.

He began his foodservice career washing dishes (by hand!) when he was 14. He has had the keys in his hand, his name on the loans and the payrolls to meet. Bill’s hands-on management experience includes hotels, restaurants, clubs and institutions.

He has earned the designation of Certified Speaking Professional from the National Speakers Association. He is a member of the Council of Hotel and Restaurant Trainers and was one of the first to be certified as a Foodservice Management Professional by the National Restaurant Association.

Bill is a prolific author, a thought-provoking speaker and a sought-after advisor in areas of concept development and operational effectiveness. In addition to his private consulting practice, he conducts on-going management and staff training seminars in North America, Europe and the Pacific Rim.

Visit www.restaurantdoctor.com for more information.

Since 1980, Paul has been a leader in the restaurant industry as a professional waiter, hospitality consultant, trainer and speaker. In March 2001, Paul took his approach of waiting tables as an entrepreneurial enterprise to the next level and founded WaitersWorld, a Tigard, Oregon-based consulting firm.

Paul is the author of Service at Its Best: Waiter Waitress Training — A Guide to Becoming a Successful Server (Prentice Hall). He is currently a monthly columnist for PizzaMarketplace.com, served on the Board of Directors for the Oregon Restaurant Association (1998 - 2001), and was president of the National Waiters Association (1997 - 2000).

Visit www.waitersworld.com for more information.

TJ Schier is the President and Founder of Incentivize Solutions. The company provides keynote addresses and seminars on guest service and motivating today's generation. In addition, the company creates training materials from flash cards to flash animation and consults in the areas of guest service and employee incentive programs to drive sales and profitability.

Pam Simos is the President and Founder of Five Star Training.  She is the creator and presenter of a series of hospitality seminars and has more than 26 years of experience in hospitality.  She holds a BA degree in Hotel and Restaurant Management from Florida State University.  During her career, Pam has worked at many of the leading restaurant chains, including Red Lobster, Bennigan’s, Taco Bell, Domino’s Pizza and TCBY Yogurt.

Pam has directed the startup training operations and written manuals for Universal Studios Florida and Leverock’s Seafood Houses, and directed new store openings for 22 restaurants.  A published author, Pam has created training aids and products that are featured in bookstores, industry magazines and trade shows, locally and internationally.

Some of her clients include:  Pizza Hut, Kentucky Fried Chicken, Bennigan’s, Olive Garden, Dan Marino’s and Hooters, and the Marriott, Hilton and Radisson hotels. 

Visit www.five-startraining.com for more information.