Grand Lux Café
Testimonial
“It was the servers who informed us what other restaurants used and how effective WAITRPADS® were. Our custom-printed WAITRPADS standardize the order-taking process and give our servers a professional and polished way of writing the guests’ orders. No more scrap paper!”
--David Overton, Founder and CEO, Cheesecake Factory Restaurants on why WaitRPads were introduced to Grand Lux Café locations.
Overton studied Italian trattorias, Fresh bistros and the grand cafes and pastry shops of Vienna. He then captured his experience in creating the “Grand Lux Café.” With locations in Las Vegas, Los Angeles, Scottsdale, Dallas, Houston, Chicago, New York, New Jersey and Florida, Grand Lux Café offers guests a unique, casual global cuisine in an elegant, yet relaxed, atmosphere.
With the goals of reduced ringing errors, improved order accuracy and absolute guest satisfaction, Grand Lux Café turned to National Checking’s WAITRPADS® as an improved method of logging customer orders.
Immediately, Grand Lux Café locations enjoyed several benefits from the incorporation of WAITRPADS®:
- A consistent, reliable order-entry tool
- An improved training program with WAITRPADS® as a valuable learning tool for servers
- Fewer ringing errors
- Overall improved customer service
In addition, the company has continued to work with National Checking Company to customize WAITRPADS® to fit the unique needs of Grand Lux Café locations.
For more information on Grand Lux Café, visit www.grandluxcafe.com.